TELEPHONY PRODUCTS & SERVICES
Aardvark is knowledgeable and has experience in the full gamut of telephony equipment and the associated features including:
- Voicemail Systems
- Unified Messaging
- Speed Dial & Programming
- Call Management & Call Forwarding
- Paging & Intercom Systems
- Hold/Transfer Functions
- Call Recording
- Mobile Integration
- Long Distance
- Conference Calls
- Caller ID
AARDVARK’S PREFERRED TELEPHONY & PAGING PROVIDERS
Before recommending a particular system, Aardvark sales engineers consult with you and visit your organization to fully understand your business communication needs. The Aardvark team will then prepare a full quotation covering all aspects of the system. Every detail is covered including installation and optional maintenance plans. If you choose not to engage Aardvark in an annual maintenance plan, individual repairs can be handled on an a’ la carte basis.
Once you agree on a system, Aardvark technicians set up an installation date when the work will begin. Depending on the size of the company and the system being installed, installation may take more than one day.
Service on any communications system is critical. There is nothing more important than being able to communicate with customers, let alone team members. That’s why Aardvark takes any service issue very seriously and will do everything possible to remedy the situation effectively and efficiently.
TELEPHONE SYSTEMS & VOICEMAIL
No matter the size of your company, every business needs a phone system. Aardvark prides itself on being the phone system supplier that will make your business run smoothly.
Telephony needs vary according to each company’s organizational structure, customer service perspective, call frequency, the number of facilities and location variances, among other factors.
Aardvark can help you navigate those confusing choices when it comes to what kind of telephony system your organization needs. We will guide you through an easy assessment process by asking questions like:
- How many desk and/or wall phone units will you need?
- How many different phone lines do you need?
- Does your business operate in various locations — near or far?
- Do you need the ability to communicate with team members in multiple areas of your facility?
- Are there any current telephony systems or equipment that you want to keep?
- Will a traditional phone line work for you or do you need to consider VoIP or a hybrid system?
- Do you have an IT professional on staff to maintain and update your system or will you need a maintenance contract?
You may have some questions about telephony — mainly what is it and what does it do for my business? Well, here are some frequently asked questions we can clear up for you before you call us. Hopefully this will eliminate the anxiety of speaking to a professional about a topic with which you are not totally familiar.
Telephony is basically the use of technology to transmit information electronically. This could be voice, fax or data and there are a variety of ways to do this. That’s why we are your resource for all things communications. So we can match you with the best technology for your business needs.
A traditional phone system will allow you to make and receive phone calls as you always have done. You would get a monthly bill for your phone service and you would be susceptible to any service interruptions resulting from a down line or general outage.
VoIP (Voice Over Internet Protocol) is a digital telephony pathway that uses the internet connection to send and receive phone calls. In many cases, it is beneficial for an international company, because it does not rack up long distance charges, like a traditional phone contract.
A Hybrid-IP phone system is digital as well and combines the capabilities of VoIP without paying for the managed fee each month.
Digital phone systems operate independent of the data network, and do not require upgrades to support voice traffic on your Local Area Network (LAN). Existing telephone wiring can be reused and does not require a twisted pair cable solution to support the media.
Traditional telephony capabilities like call waiting, speed dial, caller ID, caller hold and call transfers are basically givens in the current business climate. We always suggest these features for any business.
Off-premise call forwarding allows you to connect your office phone and your mobile phone to receive calls in the field.
Toll Restrictions enable management to limit certain telephones to local calls only. This type of calling restriction is often used in public areas like waiting rooms, break rooms or other common areas.
Call Conferencing allows you to communicate with team members in different locales. Conferencing can connect as few as two lines up to 20 lines for those large long-distance business meetings.
Voicemail capabilities are essential for every company. There are plenty of voicemail options that can help your team operate efficiently.
There are plenty of upgrades to voicemail systems in the past decade. Here are some of our favorites that we have found to work well for our clients.
Two-way record – will record the conversation with just the press of a button. It can also send the recording directly to your voicemail or email inbox.
Two-way transfer – allows you to transfer a recorded message to another telephone extension
Direct mailbox access – you can directly access your voicemail by pressing a button on the telephone unit
Enhanced message notification – the user can be notified by a message waiting lamp or even forward the message through a call to a different phone number, such as a cell phone
Personal greeting – allows the employee to customize their voice mail greeting
Email integration – have your voicemails forwarded to your email
Night, day, and lunch modes allow you to set a message during off times or direct callers to a certain extension while you are out of the office
MASS COMMUNICATION SYSTEMS
Beyond telephony systems, Aardvark also is expert in complete communication systems including intercoms, paging, and mass notification systems.
These can work as stand-alone or enterprise-wide communication systems. Some features include cameras to see who you are speaking to and others have an access trigger to allow building entry or exit with the press of a button. Intercom systems allow two-way communications, whereas paging systems only allow one-way communications.
Many schools use paging systems for announcements, emergency directions, and staff communications. Businesses use these systems often in grocery stores, warehouses and manufacturing facilities to communicate with team members. Many retailers use paging systems to pipe music programs throughout their stores. We install single-zone systems or multi-zone systems.
MASS NOTIFICATION SYSTEMS
These notification systems act as an emergency management tool that can provide pre-recorded or live instruction to building occupants in the case of an emergency. Often the notification system is tied into the phone system, which is integrated with an overhead speaker network throughout the building.